# Privacy Policy Terrascapes Land Care (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us — including through our website, communications, services, estimates, text messages, emails, and client portal. Please read this policy carefully. By using our services or accessing our website, you agree to the practices described below. *** ### **1. Information We Collect** We collect personal information you provide directly to us and some information automatically through analytics tools. #### **Information You Provide** * Name, address, phone number, email, and property address * Payment and billing details * Service history and preferences * Communication records with our team This information is collected when you request estimates, schedule services, complete forms, or communicate with us. #### **Automatically Collected Information** We use analytics tools (Google Analytics and Webflow built-in analytics) that automatically collect: * Device and browser information * IP addresses * Pages visited and interaction data * Cookie identifiers This helps us understand how visitors use our website and improve our services. *** ### **2. How We Use Your Information** We use personal information for business purposes including: * Providing and fulfilling services you request * Scheduling and service notifications * Sending invoices, billing reminders, and receipts * Communicating about service changes, weather delays, or updates * Improving our website and services using analytics data We do not sell or rent your personal information to third parties. *** ### **3. Cookie & Tracking Technology Disclosure** Our website uses **cookies and similar tracking technologies**. These technologies collect data about how you interact with the site to improve performance and user experience. **Analytics Tools:** * **Google Analytics:** Places cookies to collect website usage and behavior data. This helps us review trends and understand how users find and navigate our site. * **Webflow Analytics:** Tracks statistically aggregated information about site usage. This information may be considered personal information under certain privacy laws. **Consent Banner and Options:**\ You will see a cookie consent banner when you visit our site where you can choose to accept or decline non-essential cookies. You may adjust your browser settings to refuse cookies or use third-party opt-out tools. *** ### **4. CCPA/CPRA – California Privacy Rights** If you are a **California resident**, you have specific rights under the **California Consumer Privacy Act (CCPA)** and **California Privacy Rights Act (CPRA)**, including: #### **Your California Privacy Rights** * **Right to Know:** You can request the categories and specific pieces of personal information collected about you in the past 12 months, the sources, business purpose, and categories of third parties shared with. * **Right to Access:** You can request a copy of your personal information. * **Right to Delete:** You can request deletion of your personal information (subject to legal exceptions). * **Right to Correct:** You may ask us to correct inaccurate personal information about you. * **Right to Opt-Out:** You may opt out of the sale or sharing of your information. Although we do not sell personal information for monetary value, “sharing” under CPRA may include certain data transfers for analytics purposes. * **Right to Non-Discrimination:** We will not discriminate against you for exercising your privacy rights. **To submit a request:** contact us as listed below. We will respond within required legal timeframes. *** ### **5. How We Share Your Information** We may share personal information with: * **Service providers** who support our business operations (CRM, payment processors, analytics) * **Subcontractors/partners** when needed to complete service work * **Legal authorities**, if required by law We do **not** share personal information for third-party marketing or behavioral advertising beyond analytics purposes. *** ### **6. Security** We implement technical and administrative measures to protect your personal information. However, no system is completely secure, and we cannot ensure absolute security. *** ### **7. Data Retention** We retain personal information only as long as necessary for: * Business operations * Legal compliance * Providing services to you Retention periods may vary depending on the type of data and regulatory requirements. *** ### **8. Links to Third-Party Sites** Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third parties. *** ### **9. Updates to This Policy** We may update this Privacy Policy as laws, technology, or business practices change. The updated version will be posted on our website with an updated effective date. *** ### **10. Contact Us** If you have questions or want to exercise your privacy rights, contact us: **Terrascapes Land Care**\ Email: \ Phone: (707) 200-8372\ Address: 2661-A Santa Rosa Ave #624, Santa Rosa, CA 95407 --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://terrascapes-land-care.gitbook.io/tlc-tos/privacy-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.